Privacy policy

We are responsible and committed to respect your privacy.

The Hotel Metropole is an independent hotel that has been managed by the same family since 1895. Hotel Metropole is committed to protecting your personal information on our website. We can ensure you that all supplied personal information relating to you when using our website will remain confidential. The data collected regarding specific needed information are used to administer our business and to provide you with the highest quality service and offer a large selection of opportunities that may have an interest for you.

If, you have any question or concerns or would like to request access to or correction of Data, do not hesitate to send your request to:

Marketing Department
Hotel Metropole
31, place de Brouckère
B - 1000 Brussels

We may request information about yourself in several areas of our website, when you use our Online Reservations, make telephone enquiries, purchase a gift certificate, subscribe for our newsletter and brochure; submit enquiries and feedback forms; participate in our special marketing programmes and surveys.

Collected information from you

When you visit, register or order products or services on the Hotel Metropole Website, we ask you to provide some information about yourself in order to provide you the most precise service. The information collected is:

  • Name
  • Mailing address
  • E-mail address
  • Country / Territory of residence
  • Telephone number
  • Fax number
  • Company name and job title
  • Credit card information including name of cardholder, credit card number, credit card billing address and expiry date
  • Travel details and preferences including:
    • Flight information - flight number, arrival and departure dates and time, as well as origin and destination
    • Room and other service preferences
    • Special needs and interests

This information will be used for sending you the offers, confirmations, helping us in the process of your requests, for notifying you about promotions, new products, etc.


This website has not been configured to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your email address, or any other information identifiable to you.

Internet Protocol (IP) Address:

An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use the IP address to help diagnose problems. We do not link IP addresses to any personal information about you.


Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a cookie throughout the online reservation process. The cookie does not track any personal information about you or provide us with any way to contact you, and the cookie does not extract any information from your computer.


Our website does not sell products for purchase by children. If you are under 18, you may only use our website with the involvement of a parent or guardian.

Legal Issues:

We will disclose personal information when required by law or in good faith belief if such action is necessary or desirable to comply with the law, protect or defend the rights or property of our hotels, the site or its users.


Webdesign by Blue4You